Tuesday, January 25, 2011

Assignment 1

   Manufacturing strategy can be defined as a set of co-ordinate objectives and action programs applied to a firm's manufacturing function and aimed at securing medium and long term, sustainable advantage over that firm's competitors. The manufacturing function requires a strategy to ensure a match, or congruence, between the company's markets and the existing and future abilities of the production system.
Manufacturing strategy generally addresses issues including:

• Manufacturing capacity
• Production facilities
• Use of technology
• Vertical integration
• Quality
• Production planning/materials control
• Organization
• Personnel

   Although it has not always been the case, it is now generally accepted that the health of the manufacturing function in a company is at the heart of its success, and that having a manufacturing strategy which aligns with overall business strategy and other functional strategies in an organization is essential.

   In practice, having a manufacturing strategy which shapes the structure, infrastructure and capabilities of a firm's manufacturing function does not ensure the success of a business. The strategic approach must be combined with a pragmatic approach to continuous improvement at an operational level if a company is to produce products at the rate, quality and cost that ensure competitiveness in their chosen markets.

Assignment 2 : Paper Review

Title:
Defining the Right Strategy: A Strategic Chain Management Approach

  Base on the article which was given by the lecturer the most academic models on strategic planning are either too sophisticated or unfocused. So the article encompasses and demonstrates the simplicity of applying forcefield system model, a management concept that is prudent and yet pragmatic, to arrive at the right strategy. Firstly what is strategic planning? As we understood Strategic planning is more than ensuring our association will remain financially sound and be able to maintain its reserves—it’s projecting where your association expects to be in five, ten, or fifteen years—and how your association will get there. It is a systematic planning process involving a number of steps that identify the current status of the association, including its mission, vision for the future, operating values, needs (strengths, weaknesses, opportunities, and threats), goals, prioritized actions and strategies, action plans, and monitoring plans. So strategic planning that clearly defines objectives and assesses both the internal and external situation to formulate strategy, implement the strategy, evaluate the progress, and make adjustments as necessary to stay on track.
   Then we have to discuss what is strategic management chain approach? Supply chain strategies require a total systems view of the linkages in the chain that work together efficiently to create customer satisfaction at the end point of delivery to the consumer. As a consequence costs must be lowered throughout the chain by driving out unnecessary costs and focusing attention on adding value. Throughput efficiency must be increased, bottlenecks removed and performance measurement must focus on total systems efficiency and equitable reward distribution to those in the supply chain adding value. The supply chain system must be responsive to customer requirements.
   While a business must continually adapt to its competitive environment, there are certain core ideals that remain relatively steady and provide guidance in the process of strategic decision-making. These unchanging ideals form the business vision and are expressed in the company mission statement.
   From that paper we can tell that there are three-tiered models is based in traditional oraganizational planning and can be used in different areas. As shown below:
figure1
   

   So as we see and understand from the paper every company uses this structure for planning. At the top of our planning diagram is Mission. Actually, another step called Vision is above this, but we will have more to say about vision statements later. For now, the top of our planning pyramid is our mission statement. This is the most important step, without which the rest of the structure is random at best and meaningless at worst. For this reason, it is also dangerous to use a packaged mission statement or to copy someone else’s mission statement. Developing naturally out of the company mission are its goals. Goals are broad areas of mission accomplishment and constitute the strategic level of planning.

   When the company starts strategic planning it makes it on three interrelated levels: Corporate, Business, and Market levels.

  The following figure is taken from another paper in order to compare with the paper given to us:
figure2


   We can see from the figure that the author classified the market under functional strategies. So the definition here is much more general from the paper given to us and we can understand the concept anyway. The figure is valid to any company around the world. Every company will follow these levels.

Generic Forcefield Systems Planning Concept:
  
   The author here brought some new idea which is generic forcefield systems planning concept in order to simplify the strategic planning process as the same conceptual framework is applicable to all levels of strategies.

   This figure explains the idea:
figure3

   The forcefield strategic planning concept is a pragmatic framework which forces the corporate strategic, the business strategic and the marketing strategic to work in tandem of synergy. This means that all the fore mentioned levels are included in this concept because they are interrelated. 

      The concept of synergy is improving overall efficiency and effectiveness by exploiting synergies across businesses and product markets. So when we talk about this concept we have to talk about it separately, each part is for each level. In this paper and based on the way the author explained in his paper we will revise the paper based on our company “SHAAM” vision and mission.


Corporate Forcefield Systems Model:

  

   For each level we have to summarize the followings:
- Situational analysis.
- Strategy.
- Goals.

   So the best way is using the diagrams as appeared in the paper in which we are doing revision. The figure3 is the key map for the following diagrams. The diagram is with respect to our company “SHAAM”.

figure4



    So our corporate aims to manufacture a high quality steel doors which satisfy the demand for doors in constructions around the world specially in Malaysia and Middle-East because the contributors for out companies come from these places and they want to success in their region.





Business Forcefield Systems Model:

    Here we attach its respective diagram for our company “SHAAM”.

figure5





    
   At this level we need to develop the design so it fits the desire of the customer because there are different architectural designs and styles of building around the world so we want to design base on the costumer need. So the door appearance will be suitable to the building in which it will be installed in.

   So our position here is to manufacture doors that can fit different types of building like schools, factories, homes, palaces, and etc. These steel doors must have mechanical properties that are suitable for the environment in which we are going to sell the doors.

Market Forcefield Systems Model:

   Here also we will put the respective diagram for our respective company “SHAAM”.

figure6



  Here we need to maintain our spirit in finding new solutions in order to develop our product by engineering researches, improving the worker skills, and strong marketing in order to achieve out goal here which is to find strong market in Middle-East and Malaysia in order to be competitive with others.




Conclusion


   In conclusion Strategic planning is the cornerstone of every common-interest community.Without strategic planning, the community will never know where it is going—much less know if it ever got there. An important concept of strategic planning is an understanding that in order for the community to flourish, everyone needs to work to ensure the team’s goals are met. Team members include all association homeowners, the board of directors, professional management—whether onsite or through a management company—and various service professionals such as accountants and reserve professionals. This team needs to work as a collective body to be successful. Part of the team concept is the establishment of roles for the team players. Teams usually perform poorly if everyone or no one is trying to be the quarterback. Supply chain management operates at three levels; strategic, tactical and operational. At the strategic level, company management makes high level strategic supply chain decisions that are relevant to whole organization. The decisions that are made with regards to the supply chain should reflect the overall corporate strategy that the organization is following. The strategic supply chain processes that management has to decide upon will cover the breadth of the supply chain.

   At the end of the day company has to identify the customers for its products and services. When company management makes strategic decisions on the products to manufacture, they need to then identify the key customer segments where company marketing and advertising will be targeted. Strategic decisions determine the overall direction of company’s supply chain. They should be made in conjunction with the companies overall objectives and not biased towards any particular product or regional location. These high level decisions can be refined, as required, to the specific needs of the company at the lower levels which allow for tactical and operational supply chain decisions to be made. The author follow Pareto Rule 80/20. The 80/20 Rule means that in anything a few (20 percent) are vital and many(80 percent) are trivial. In Pareto's case it meant 20 percent of the people owned 80 percent of the wealth. In Juran's initial work he identified 20 percent of the defects causing 80 percent of the problems. Project Managers know that 20 percent of the work (the first 10 percent and the last 10 percent) consume 80 percent of your time and resources. You can apply the 80/20 Rule to almost anything, from the science of management to the physical world. And this rule we used in our subject “Quality Control” and it is related to the strategy of the company as well.






Wednesday, January 5, 2011

Assignment 3

Project:
    It is a uniquely collaborative work that is done by group of people for creating new thing that will make successful solutions for specific problems or to complete specific goals and objectives.
   Each project’s development process enables the output of the project to achieve its fullest potential. The participants in the project investigate the projects through workshops, researches, design and consultations, and an honest dialogue between the participants in the projects. This produces totally developed output, constructed by an ever-evolving, contemporary company.
   The project can be divided into stages:
1-      Defining what is the project? what are the objective and what are the desired output.
2-      Planning: this can be done by defining the project activities and tasks and how the tasks are related. Also defining the requirement to complete the project. Defining the resources, the abilities, and the costs that will be incurred upon completion the project.
3-      Execution of the project; which means start performing the tasks which are formed in planning.
4-      Controlling the project; it is the responsibility for the project manager to update the project plans to reflects actual time elapsed for each task.
5-      Closure of the project; this stage require analyzing the final output by all of those who are involving in the project.

Jobbing:
   Jobbing is buying and selling of shares within quick time (within a minute) for a very small profit. Whatever the trade is you have to square it off within a minute. Usually jobbers do this kind of trade continuously throughout the day earning a handsome profit at the end of the day. For this you have to take training under some broker. You have to be really fast in order executions.

Batch:
    This is when, instead of manufacturing things singly, or by continuous production, items are manufactured in batches. A specific process for each item takes place at the same time on a batch of items, and that batch does not move onto the next stage of production or inspection until the whole batch is done.
   Sometimes batch production is necessary when a manufacturer is producing similar things, but with variants. For instance, if you manufacture two colors of the same shoe, you probably use batch production. Any dyeing of leather or fabric can’t apply to the whole set of shoes you want to manufacture, since they’re different colors. This can mean stopping in between each batch to change or clean machines, or prepare to add new dyes for the next variation. The necessity of stopping between batches is called "down time," and is why some people call batch production an inefficient manufacturing process. Time needed to prepare equipment or machines for the next batch can reduce total amount that can be manufactured, and take longer in total production time.

Line:
   A production line is a set of sequential operations established in a factory whereby materials are put through a refining process to produce an end-product that is suitable for onward consumption; or components are assembled to make a finished article.
   In other words, it is a repetitive manufacturing process in which each product passes through the same sequence of operations, and the machines and other equipment are laid-out in the order they are used. Line production is dedicated to the needs of a single or small group of products and (unlike in batch production) the process does not have to be stopped and restarted for each new product.

Cellular:
   A cell is a group of workstations, machines or equipment arranged such that a product can be processed progressively from one workstation to another without having to wait for a batch to be completed or requiring additional handling between operations. Cells may be dedicated to a process, a sub-component, or an entire product. Cells are conducive to single-piece and one-touch manufacturing methods and are often found as part of lean manufacturing applications. Cells may be designed for the office as well as the factory.

   In a cell, parts are produced by successive operations. By separating them into families according to size and shape (small round, large rectangular), so that similar parts can be produced across the same machines. A cell may also be designed to be a single flexible multi-operation machine, such as a machining center.
   A cell is configured normally for speed and minimal material handling and can reap substantial benefits in cost saving, time compression, and inventory reduction. In families-of-parts applications, a component may or may not move across all pieces of equipment. One part may be processed on all machines, but the next part may be processed on one or two. A cell may include sub-assembly or assembly processes depending on the product. In contrast a sub-assembly operation or assembly can be configured in a cellular arrangement.

Functional:
    Functional engineering is the process of building a mathematically rigorous representation of the expected functional behavior of the proposed process. The problem of defining, measuring, and testing detailed functionality has previously been tackled by engineers, and product testing engineers in particular.  These engineers needed to be able to quickly confirm the correct functional behavior of every product coming out of a fabrication plant. The algorithms used to design tests for product should also apply to the functional logic of the process. This work has been used by companies and its partners to develop amodeling solution that allows functional/test engineers (the line between the two is significantly blurred when models represent requirements as well as tests) to focus on building a model of the expected behavior of the process, then rely on design software and other tools to analyze the requirements and generate the actual test cases. This is a fundamental shift in the requirements/testing paradigms.  Get the model complete and correct, and the specifications and test cases that guarantee full functional coverage are produced automatically.

Concurrent Engineering:
   Concurrent engineering is a method used in product development. It is different than the traditional product development approach in that it employs simultaneous, rather than sequential, processes. By completing tasks in parallel, product development can be accomplished more efficiently and at a substantial cost savings.
   Rather than completing all physical manufacturing of a prototype prior to performing any testing, concurrent engineering allows for design and analysis to occur at the same time, and multiple times, prior to actual deployment. This multidisciplinary approach emphasizes teamwork through the use of cross-functional teams, and it allows for employees to work collaboratively on all aspects of a project from start to finish.
   Also known as the iterative development method, concurrent engineering requires continual review of a team’s progress and frequent revision of project plans. The rationale behind this creative, forward-looking approach is that the earlier that errors can be discovered, the easier and less costly they are to correct. Concurrent engineering practitioners claim that this design management system offers several benefits, including increased product quality for the end user, faster product development times, and lower costs for both the manufacturer and the consumer.
   There are some drawbacks associated with the initial implementation of concurrent engineering, including the need for considerable organizational restructuring and extensive retraining of workers. Such potentially disruptive changes and added work requirements may be met with resistance from managers and other employees. Also, there are usually considerable difficulties in transferring data among employees in different departments, which may require the additional tracking software applications. In addition to these significant up-front investments, organizations pursuing a concurrent engineering work model must typically wait several years before seeing the benefits of this transition.

Saturday, January 1, 2011

Assignment 4

Lean Manufacturing:

    Lean Manufacturing is "A systematic approach to identifying and eliminating waste through continuous improvement by flowing the product at the demand of the customer
Ever since Henry Ford invented the assembly line, industrial innovators have constantly focused on improvement through a variety of different manufacturing strategies. Lean manufacturing is a manufacturing strategy that seeks to produce a high level of throughput with a minimum of inventory.
Originally a Japanese methodology known as the Toyota Production System designed by Sakichi Toyoda, lean manufacturing centers on placing small stockpiles of inventory in strategic locations around the assembly line, instead of in centralized warehouses. These small stockpiles are known as kanban, and the use of the kanban significantly lowers waste and enhances productivity on the factory floor.
In addition to eliminating waste, lean manufacturing seeks to provide optimum quality by building in a method whereby each part is examined immediately after manufacture, and if there is a defect, the production line stops so that the problem can be detected at the earliest possible time. The lean manufacturing method has much in common with the Total Quality Management (TQM) strategy. Both strategies empower workers on the assembly line, in the belief that those closest to production have the greatest knowledge of how the production system should work.
In a lean manufacturing system, suppliers deliver small lots on a daily basis, and machines are not necessarily run at full capacity. One of the primary focuses of lean manufacturing is to eliminate waste; that is, anything that does not add value to the final product gets eliminated. In this respect, large inventories are seen as a type of waste that carries with it a high cost. A second major focus is to empower workers, and make production decisions at the lowest level possible.
Additionally, supply chain management factors heavily into lean manufacturing, and a tight partnership with suppliers is necessary; this facilitates the rapid flow of product and parts to the shop floor.
Lean manufacturing strategies can save millions of dollars and produce excellent results. Advantages include lower lead times, reduced set-up times, lower equipment expense, and of course, increased profits. It gives the manufacturer a competitive edge by reducing costs and increasing quality, and by allowing the 
manufacturer to be more responsive to customer demands.




Agile Manufacturing:
Derived from direct definition, ‘agile’ means able to move quickly and easily. This meaning then turns out gave an idea to the modern manufacturing industry to increase its quality and productivity.
Agile Manufacturing is an operational strategy focused on inducing velocity and flexibility in a make-to-order or configure-to-order production process with minimal changeover time and interruptions. Agile Manufacturing products compete directly with standard products, providing a customer with configurable opportunity to specialize a product.
Core concept of agile manufacturing are outlined in the manufacturing below : 
The core concepts of agility
'Core Competence Management' relates to workforce at an organizational level (i.e. what skills, knowledge and expertise are required). 'Capability for Reconfiguration' is the ability for an agile organization to take advantage of an opportunity through realignment of their business. The concept of 'Knowledge Driven Enterprise' comes from the belief that a successful business has a strong knowledge and information infrastructure. The 'Virtual Enterprise' is a large, agile organization that can adapt its business units into a different configuration, to allow it to refocus on other tasks/competencies. Smaller, agile organizations can network in such a way to deliver quantity and quality of products or services that they would have been unable to do individually.
Therefore, it is an approach that focused on meeting the needs of customers while maintaining high standards of quality and controlling the overall costs involved in the production of a particular product. This approach is geared towards companies working in a highly competitive environment, where small variations in performance and product delivery can make a huge difference in the long term to a company's survival and reputation among consumers.

The structure of agile manufacturing :

The aim of this concept is simple, which is to put enterprises or companies in front of primary competitors. One fundamental idea is the idea of using advance technologies to lever the skills and knowledge of people or workers of the organizations involved. Workers must be put together in dynamic teams formed around identified market opportunities, so that it becomes possible to lever one another's knowledge. Through these processes we should seek to achieve the transformation of knowledge and ideas into new products and services, as well as improvements to our existing products and services.
The main driving force behind this concept is change. Manufacturing has experienced gradual change and adjustment in response to the existing market circumstances. The changing manufacturing requirements that have culminated in a broad scale of competitive criteria will be briefly reviewed. Clear understanding of the requirements of modern manufacturing is important in order to set a proper plan for strategy implementation.
One of the requirements of agile manufacturing is an agile supply chain to function optimally. Supply chain agility represents network capability that the organization possesses. Key to the success of an agile supply chain is the speed and flexibility with which these activities can be accomplished and the realization that customer needs and customer satisfaction are the main goal for the network.

The close understanding of this process can be achieved by knowing its characteristics. The characteristics of agile manufacturing are :
·      Short time-to-market
·      Fast new product development
·      Modular design
·      Modular assembly
·      Short/fast order processing
·      Configure to order
·      Make-to-Order
·      Low volumes
·      Low quantities
·      High product mix
·      Configurable components
·      Fast supplier deliveries
·      Short lead times
·      Short cycle times
·      Highly flexible and responsive processes
·      Highly flexible machines and equipment
·      Deployment of Group Technology principles
·      Use of Solids Modeling
·      Use of advanced CAD/CAM
·      Quick changeover
·      Collocated machines, equipment, tools and people
·      Compressed space
·      Multi-skilled employees
·      Empowered employees
·      High first-pass yields with major reductions in defects.


Order Qualifier Criteria:
Definition
            The terms "order winners" and "order qualifiers" refers to the process of how internal operational capabilities are converted to criteria that may lead to competitive advantage and market success. There are  interactions and cooperation between operations and marketing. The operations people are responsible for providing the order-winning and order-qualifying criteria that is identified by marketing which enable products to win orders in the marketplace. This process starts with the corporate strategy and ends with the criteria that either keeps the company in the running which is the order qualifiers or wins the customer's business.

Order Qualifiers 
            The criteria required in the marketplace and identified by marketing can be divided into two groups, order qualifiers and order winners. An order qualifier is a characteristic of a product or service that is required in order for the product or service to even be considered by a customer. An order winner is a characteristic that will win the bid or customer's purchase. Therefore, firms must provide the qualifiers in order to get into or stay in a market. To provide qualifiers, they need only to be as good as their competitors. Failure to do so may result in lost sales. However, to provide order winners, firms must be better than their competitors. It is important to note that order qualifiers are not less important than order winners; they are just different.
            Firms must also exercise some caution when making decisions based on order winners and qualifiers. Take, for example, a firm producing a high quality product (where high quality is the order-winning criteria). If the cost of producing at such a high level of quality forces the cost of the product to exceed a certain price level (which is an order-qualifying criteria), the end result may be lost sales, thereby making "quality" an order-losing attribute.
Add caption

Order Qualifier for Agile versus Lean Suppy Chain

  
 
    Order winners and qualifiers are both market-specific and time-specific. They work in different combinations in different ways on different markets and with different customers. While, some general trends exist across markets, these may not be stable over time. For example, in the late 1990s delivery speed and product customization were frequent order winners, while product quality and price, which previously were frequent order winners, tended to be order qualifiers. Hence, firms need to develop different strategies to support different marketing needs, and these strategies will change over time. Also, since customers' stated needs do not always reflect their buying habits, it is recommend that firms study how customers behave, not what they say.

            When a firm's perception of order winners and qualifiers matches the customer's perception of the same, there exists a "fit" between the two perspectives. When a fit exists one would expect a positive sales performance. Unfortunately, research by Sven Horte and Hakan Ylinenpaa, published in the International Journal of Operations and Production Management, found that for many firms a substantial gap existed between managers' and customers' opinions on why they did business together. The researchers found that favorable sales performance resulted when there was a good fit between a firm's perception of the strengths of a product and customer perception of the product. Conversely, when firms with high opinions about their competitive strengths had customers who did not share this opinion, sales performance was negative.

Example: The home computer industry was initially dominated by IBM and other brand name computer suppliers. Early on, few consumers knew enough about technology to trust anything other than a brand name computer. To qualify as a possible purchase, computers had to have a well-known brand name (order qualifier). Within that group of computers, consumers might then choose the least expensive or user-friendly choice (order winner). With the advent of IBM clones and greater customer knowledge of computers, the industry changed dramatically. Price was much more likely to be an order qualifier, with features the order winner.

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Order Winning Criteria, Order Qualifying Criteria and Process Choice





Order Winner:


The terms "order winners" and "order qualifiers" were introduce by Terry Hill, professor at the London Business School, and refer to the process of how internal operational capabilities are converted to criteria that may lead to competitive advantage and market success. In his writings, Hill emphasized the interactions and cooperation between operations and marketing. The operations people are responsible for providing the order-winning and order-qualifying criteria identified by marketing that enable products to win orders in the marketplace. This process starts with the corporate strategy and ends with the criteria that either keeps the company in the running (order qualifiers) or wins the customer's business (order-winning). (Reference for BusinessEncyclopedia of Business, 2nd ed.)
Terry Hill argues that the criteria required in the marketplace can be divided into two groups: order qualifiers and order winners. In this assignment we focus on order winner only. An order winner is a characteristic that will win the bid or customer's purchase. Therefore, firms must provide order winners, firms must be better than their competitors.
Firms must also exercise some caution when making decisions based on order winners. Take, for example, a firm producing a high quality product (where high quality is the order-winning criteria). If the cost of producing at such a high level of quality forces the cost of the product to exceed a certain price level (which is an order-qualifying criteria), the end result may be lost sales, thereby making "quality" an order-losing attribute.
Order winners are related to market-specific and time-specific with different customers. While, some general trends exist across markets, these may not be stable over time. For example, in the late 1990s delivery speed and product customization were frequent order winners, while product quality and price, which previously were frequent order winners, tended to be order qualifiers. Hence, firms need to develop different strategies to support different marketing needs, and these strategies will change over time. Also, since customers' stated needs do not always reflect their buying habits, Hill recommends that firms study how customers behave, not what they say.
When a firm's awareness of order winners and qualifiers the customer's perception that both are very important they are impact to the sales performance. Unfortunately, the researchers found that good sales performance shown when there was a good fit between a firm's and customer perception of the product. On the other hand, when firms with high opinions about their competitive strengths had customers who did not share this opinion, sales performance was negative.
The product life cycle also influence a product's set of order winners and order qualifiers. The length of and the sales at each stage of the cycle, as well as the overall length of the life cycle, vary from product to product and depend on such factors as the rate of technological change, the amount of competition in the industry, and customer preferences.
During the early part of the product life cycle a production facility with high flexibility (job shop) can generate order winners such as customization. For a mature product a dedicated facility (i.e., a flow shop) can produce high quality and low cost, which are the order winners for many, but not all, mature products. In the other word, different product characteristics require different production processes, and without communication between marketing, which identifies the order winners, which develops the operational capabilities to deliver these characteristics, market success cannot be achieved.
Therefore, Hill developed a tool product profiling to ascertain a certain level of fit between process choices and the order-winning criteria of the products. The purpose of profiling is to provide comparison between product characteristics required in the market and the process characteristics used to manufacture the products and make the necessary adjustments.
For example, Toyota Company used this factor to wining business. They are regarded by customers as key reasons for purchasing the product or service. Raising performance in an order wining factor will either result in more business or improve the chances of gaining more business. (Jones, Robinson 2007) For Automotive industry, due to high level of competitiveness, Toyota companies are struggling to keep their sales high. Even little problems within car or company may impact company’s future sales dramatically.  If we look over market share of Toyota within North America, which takes place of its most sales in comparison with other regions around world, has faced with a serious decline in market share within 2008-2009. Ford and GM also try to improve their market share within North America, while Toyota loses customers during 2008-2009. Therefore, Order winners for Toyota are continuous innovation of Toyota and standardized quality.   People, who choose Toyota, are mostly satisfied with innovative internal and external features of Toyota’s cars. Since, Toyota always spares huge amounts of money about research and innovation for car manufacturing.
In conclusion, figure 1 show the process for developing the manufacturing strategy and order winner as a one of the marketing plan that can we use in companies strategy, it is lay down in process that to know the external factor of the product for opportunities and the threats in the product group (SWOT analysis).


Reference
1.      Hill, Terry. Manufacturing Strategy: Text and Cases. 3rd ed. Boston: Irwin McGraw-Hill, (2000).
2.      OPPapers journal by wentian : Order Qualifiers And Order Winners For Toyota (2011)
3.      Paul. M. Swamidass: Encyclopedia of production and manufacturing management (2000).